Consumer Notice — Defective Goods / Deficient Service
Notice under the Consumer Protection Act, 2019.
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LEGAL NOTICE (Under the Consumer Protection Act, 2019) To, [opposite] [oppositeAddress] FROM: [senderName] [senderAddress] Date: [date] Place: [place] Sub: Notice for deficiency in service / defective goods – Demand for refund / replacement / compensation. Sir / Madam, Under instructions from and on behalf of my client [senderName] (the "Complainant"), I hereby serve upon you the following notice: 1. That the Complainant purchased / availed from you the product / service described as: [product], vide invoice / order no. [invoiceNo] dated [purchaseDate], against payment of INR [amount]. 2. That on use / receipt thereof, the Complainant discovered the following defect / deficiency: [defect] 3. That despite repeated requests, the issue has not been resolved by you, amounting to "deficiency in service" / "defect in goods" within the meaning of Section 2 of the Consumer Protection Act, 2019, and exposing you to liability under Section 35 thereof. 4. You are hereby called upon to [relief], within FIFTEEN (15) days of receipt of this notice, failing which the Complainant shall be constrained to initiate appropriate proceedings before the District / State Consumer Disputes Redressal Commission for refund, replacement, compensation for mental agony, harassment and litigation costs, entirely at your risk and cost. This notice is being issued without prejudice to the rights and remedies of my client. Yours faithfully, _______________________ Advocate for the Complainant
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